Welcome to the Occa Home Shipping Policy page. At Occa Home, we strive to ensure that your shopping experience is smooth and enjoyable from the moment you place an order until it arrives at your doorstep. Below you will find detailed information about our shipping procedures, timelines, and other important aspects of our delivery process.
Shipping Times
Standard Delivery Time
Our standard delivery time for most items is approximately 7 working days from the date of your order. This timeframe may vary slightly depending on your location within the UK.
Lead Time
Please be aware that certain products may have specific lead times, which are clearly indicated on the product page. These lead times represent the period from order placement to dispatch from our warehouse. If an item requires a longer preparation period, this will be reflected in the lead time provided.
Delivery Process
Dispatch from Warehouse
Once your order is processed, it is carefully packaged and dispatched from our warehouse. Upon dispatch, your order is sent to our trusted delivery partner's distribution centre.
Delivery Coordination
After your order reaches the distribution centre, our delivery partner will contact you directly to arrange a convenient delivery date and time. This ensures that your order is delivered at a time that suits your schedule.
Delivery Charges
Standard Delivery
- UK Mainland: Delivery fees for orders vary depending on the size and weight of the item, ranging from £35 to £45. The specific delivery charge for your order will be displayed at checkout.
- Non-Mainland UK & Remote Areas: Additional delivery charges may apply for deliveries to non-mainland UK locations, including the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands. Delivery times may also vary for these locations.
Free Collection
We also offer a free collection option from our warehouse. If you choose this option, we will notify you when your order is ready for collection. Please bring your order confirmation and a valid ID when collecting your order.
Expedited Delivery
If you require expedited delivery, please contact our customer service team before placing your order to discuss availability and additional charges.
International Shipping
We are pleased to offer international shipping for our products. However, due to varying shipping costs and regulations, international shipping is handled on a case-by-case basis.
For inquiries about international delivery, including shipping fees and estimated delivery times, please contact us via email at [email protected] with details of your desired order and shipping destination. Our team will provide you with a personalized shipping quote and further information.
Delivery Access
Please ensure that the delivery location is accessible for the delivery of large items. If you have any concerns about access (e.g., narrow doorways, staircases), please inform us when you are contacted to arrange delivery. Failure to do so may result in additional delivery charges or the need to reschedule the delivery.
Damaged or Missing Items
Damaged Items
We take great care in packaging your items to ensure they arrive in perfect condition. However, if any items arrive damaged, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.
Missing Items
If any items are missing from your delivery, please contact us immediately. We will investigate the issue and ensure that any missing items are promptly delivered to you.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track the progress of your delivery online.
Returns and Exchanges
If you wish to return or exchange an item, please refer to our Returns and Exchanges Policy for detailed instructions.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please do not hesitate to contact our customer service team:
- Email: [email protected]
- Phone: 02071172818
- Hours: Monday to Friday, 9 AM to 5 PM
We are here to help and ensure that your shopping experience with Occa Home is exceptional from start to finish.
Thank you for choosing Occa Home for your furniture needs. We appreciate your business and look forward to delivering quality products that will enhance your home.
Please ensure this page is reviewed periodically as our shipping policies may be subject to change. Any updates will be posted on this page.
This shipping policy was last updated on August 21, 2024.